B-WK in Heeslingen

Further information

Date:

07 - 08 March 2022

Training duration:

2 days

Time:

09:00 - 17:00

Training fee:

inkl. Verpflegung

Registration deadline:

14 days before the start of training

Benefit:

Every service employee makes a significant contribution to the success of the company. Recognize the importance and effectiveness of your own communication behavior. Better assess yourself and your counterpart and develop your strategy for improved cooperation in everyday work and in customer dialog. Gain the trust of your customers and sustainably increase customer loyalty.

Target group:

Service employees who want to learn more about communication behavior in the daily work environment and in customer contact.

Contents:

- Building effective relationship management
- How do I manage my own state and that of my counterpart?
- How do I make an impact on others
- How can I improve service quality
- How do I create an optimal (first) impression
- The right way to deal with different types of customers
- Dealing with difficult customers
- How to move away from "problem thinking" to "solution thinking
- Conducting effective service, consulting and telephone conversations
- Benefit argumentation in service
- Professional handling of complaints and claims
- Sustainable motivation and enthusiasm

To be found in category:

Academy training programOperational management and communication