Operational management and communication
- Date:
- 18-19 November 2021
- Training duration:
- 2 days
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Participants learn how to deal with people in difficult situations and how to use conflicts and complaints as an opportunity for customer retention.
- Target group:
- Employees from spare parts warehouse and workshop with frequent customer contact.
- Contents:
- Using complaint situations as customer retention opportunities - turning angry customers into fans
- Explanation of psychological reasons why people behave in stressful situations and how they behave
- Different possibilities of the own behavior in complaint situations
- The optimal sales rhetoric
- Analysis of real participant situations and development and practice of the optimal own behavior
- How can I better assess other people and their intentions by observing them in a different way?
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- Date:
- January 12, 2022
- Training duration:
- 1 day
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Participants will receive an overview of the General Data Protection Regulation (GDPR) and, following the seminar, will know how to organize data protection. This knowledge can be used to counteract violations and omissions in the area of data protection.
- Target group:
- Owner, general manager, operations manager, workshop manager.
- Contents:
- Protection of personal data required by law
- Technical as well as organizational measures
- Right to use data, copyright, privacy policy for websites, settings in social media
- Recommendations for action, checklists and guidelines for independent implementation of data protection
- Knowledge of regulatory penalties for non-compliance with the GDPR
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- Date:
- 13-14 January 2022
- Training duration:
- 2 days
- Time:
- 09:00 - 17:00
- Training fee:
- 399,00 € (inkl. Verpflegung)
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Participants learn how to deal with people in difficult situations and how to use conflicts and complaints as an opportunity for customer retention.
- Target group:
- Employees from spare parts warehouse and workshop with frequent customer contact.
- Contents:
- Using complaint situations as customer retention opportunities - turning angry customers into fans
- Explanation of psychological reasons why people behave in stressful situations and how they behave
- Different possibilities of the own behavior in complaint situations
- The optimal sales rhetoric
- Analysis of real participant situations and development and practice of the optimal own behavior
- How can I better assess other people and their intentions by observing them in a different way?
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- Date:
- 03 February 2022
- Training duration:
- 1 Tag
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 4 Wochen vor Schulungsbeginn
- Benefit:
- Optimieren Sie Ihre persönliche Arbeitsorganisation und schaffen Sie sich neue Freiräume.Gestalten Sie Ihre Arbeitstage konzentriert, gelassen und hocheffizient. Sie erhalten soforteinsetzbares Praxis Wissen und einfache Techniken und Arbeitshilfen für Ihren Arbeitstag.
- Target group:
- Werkstattmeister/leiter, Servicetechniker, Leiter und Mitarbeiter im Ersatzteillager.
- Contents:
• Ludoki Personality in Bezug auf Kunden, Teammitglieder und sich selber - Erstellung eines Persönlichkeitsprofils
• Aufspüren und eliminieren von Zeitdieben und Störfaktoren
• Prioritäten richtig einschätzen und setzen
• Von der Effektivität zur Effizienz
• Das Pareto Prinzip
• Was ist das wichtigste Prinzip der Planung
• Vom Wunsch zum Ziel und wie ich Ziele richtig formuliere
• Umgang mit Stress und Herausforderungen
• Eigenmotivation und Begeisterung ‐ Selbstmanagement
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- Date:
- February 07 2022
- Training duration:
- 1 day
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Participants develop an understanding of the importance of consistently high service quality using key service area metrics. They also learn to recognize the importance of motivating and properly deploying their staff
- Target group:
- Workshop manager or responsible employee in a comparable position.
- Contents:
- -Management and leadership of the respective personnel -What effect does the workshop organization have on the key figures of the workshop?
- The key figures in the service and their meaning and calculation.
- Effect of "bad" key figures on the profitability of the workshop, or the hourly charge rate to be levied by the customer
- Presentation of measures to improve the respective workshop key figures
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- Date:
- 08 February 2022
- Training duration:
- 1 day
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- The participants deal intensively with service processes from their own company. Individual phases of their own organization are examined and impulses for change are given for improvement.
- Target group:
- Workshop manager or responsible employee in a comparable position.
- Prerequisite:
- Teilnahme der Schulung B-WO1
- Contents:
- The cooperation of the workshop with the spare parts area and its impact on the profitability of the operation
- The structured service process in its individual phases
- Comprehensive case study
- Success factors radar
- Development of measures for the improvement of the entire service process, in its individual steps, related to the own company
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- Date:
- 09-10 February 2022
- Training duration:
- 2 days
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Following the seminar, participants will be familiar with current case law involving legal problems in the after-sales area. They know how to apply preventive strategies and take a good degree of legal certainty with them into their everyday work.
- Target group:
- Owner, general manager, operations manager, workshop manager.
- Contents:
- Legal basis in the after-sales area
- General Terms and Conditions (Agricultural Machinery Repair Conditions)
- Consultation obligations of the agricultural machinery company towards the customer
- Cost estimate
- Repair order
- Completion
- Execution of repairs
- Acceptance and its legal consequences
- Repair invoice and payment
- Liability for material defects and warranty
- Liability
- Lien and retention of title
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B-MG in Heeslingen
Employee appraisals as motivating management tools-How do I tell my employee?
Part no.:070B-MG_HEE
- Date:
- 02-03 March 2022
- Training duration:
- 2 days
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Following the seminar, participants will be able to conduct effective and motivating discussions with their employees. They learn how to optimally communicate goals and express constructive criticism.
- Target group:
- Managers, shop supervisors or employees in similar positions.
- Contents:
- Techniques of professional conversation management
- Why people sometimes "misunderstand" statements
- Communicating goals and tasks in an understandable and motivating way
- Feedback as an essential leadership tool
- Providing constructive and motivating criticism
- Goal orientation and motivation in appraisal interviews
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- Date:
- 07 - 08 March 2022
- Training duration:
- 2 days
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Every service employee makes a significant contribution to the success of the company. Recognize the importance and effectiveness of your own communication behavior. Better assess yourself and your counterpart and develop your strategy for improved cooperation in everyday work and in customer dialog. Gain the trust of your customers and sustainably increase customer loyalty.
- Target group:
- Service employees who want to learn more about communication behavior in the daily work environment and in customer contact.
- Contents:
- Building effective relationship management
- How do I manage my own state and that of my counterpart?
- How do I make an impact on others
- How can I improve service quality
- How do I create an optimal (first) impression
- The right way to deal with different types of customers
- Dealing with difficult customers
- How to move away from "problem thinking" to "solution thinking
- Conducting effective service, consulting and telephone conversations
- Benefit argumentation in service
- Professional handling of complaints and claims
- Sustainable motivation and enthusiasm
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- Date:
- Upon request
- Training duration:
- 1 day
- Time:
- 09:00 - 17:00
- Training fee:
- inkl. Verpflegung
- Registration deadline:
- 14 days before the start of training
- Benefit:
- Social media has a high impact on business in today's world. Participants learn through practical examples how they can successfully use social media for sales and marketing.
- Target group:
- Individuals interested in online marketing or expanding their social media presence.
- Contents:
- Basic knowledge of how social networks work
- Setting up company pages with social media
- Presentation on different portals
- Currently relevant social media channels: Facebook, Twitter, etc.
- Use of social networks for your own company
- Rights and laws as well as data protection in the social media area
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Original spare part numbers are for comparison purposes only. All prices are in €, excl. VAT. Errors reserved. Delivery subject to availability.